Frequently asked questions2024-01-11T10:17:08+01:00

Frequently asked questions

How do I switch from my time-limited membership to a subscription?2024-01-11T10:20:00+01:00
You have purchased a membership for a limited period, e.g. B. 1 month or 1 year. Now would you like to become a permanent member? In your account, you can easily change your payment plan to a monthly subscription or an annual subscription.
To do this, proceed as follows:
  1. Sign in to the eLearning platform Easy MachineKnitting.
  2. Navigate to “My Account”, then choose “My Subscription” in the top menu.
  3. There click on the green button “Change subscription billing plan”.
  1. You will now be redirected to Digistore24. Enter your current address and the desired payment option and confirm the change by clicking on the yellow “Buy now” button.
I would like to change or update my payment method2023-10-09T16:18:56+02:00
You can easily change or update the payment method (e.g. Paypal, credit card, advance payment) from your customer account.
To do so, proceed as follows:
  1. Sign into the eLearning platform, navigate via the top menu item to “My Account” to “My Substription“.
  2. Click on the green button “Order Confirmation from Digistore24“.
  1. Now you will be redirected to the order confirmation page of Digistore24.
  2. Click on the yellow button “Change payment method”.
  1. Now you will be redirected to an overview of your current billing plan. Scroll down to the section “What do you want to do” and click on the yellow button “Change payment details (e.g. bank details)”
  1. Now the page appears on which you can change the payment method. Scroll down to the section “Payment Options”. Enter your current data in the section “Your desired payment method” and confirm by clicking the respective button.
How do I change from a monthly subscription to an annual subscription?2023-10-09T16:23:05+02:00
You can easily change from monthly subscription to annual subscription from your account.
To do so, proceed as follows:
  1. Sign into the eLearning platform “Easy MachineKnitting”.
  2. In the top menu navigate to “My Account“, then choose “My Subscription”.
  3. Click on the green button “Change billing plan” there.
  1. Now you will be redirected to Digistore24. Enter your current address and the desired billing option and confirm the change by clicking on the yellow button “Buy now”.
Where I can locate my invoices?2023-10-09T16:30:04+02:00
Your invoices are stored as a PDF file on the order confirmation page of Digistore24, as the payments for your membership are processed by Digistore24 GmbH.
To get there, proceed as follows:
  1. Sign into the eLearning platform Easy MachineKnitting.
  2. Navigate to “My Account“, then choose “My subscription” in the top menu.
  3. Click on the green button “Order Confirmation from Digistore24“.
  1. Now you will be redirected to the order confirmation page of Digistore24.
  2. Click on the yellow button “Show invoices“. All your previous invoices will be listed.
  3. Click on one of the invoices for viewing, saving or printing.
I would like to cancel my subscription2023-10-09T16:38:41+02:00

If you have any questions regarding your subscription or if you wish to cancel it, please do not hesitate to contact us. We are always here to help!

If you’re unhappy with your subscription or wish to cancel it, we apologize and want to work towards a solution. Please don’t hesitate to reach out to us and we’ll be more than happy to assist you. Your satisfaction is our top priority, and we’re committed to making things right.

Email: members@easy-machineknitting.com

You can easily cancel your membership on your own.
To do so, proceed as follows:
  1. Sign into the eLearning platform Easy MachineKnitting.
  2. Navigate to “My Account“, and then to “My Subscription” in the top menu.
  3. There you click on the green button “Order Confirmation from Digistore24“.
  1. Now you will be redirected to the order confirmation page of Digistore24.
  2. Click “Cancel” to start the cancellation process with Digistore24
screenshot - Cancel subscription
How to change my email address?2023-10-09T16:46:10+02:00
You can easily change your e-mail address from your account.
To do so, proceed as follows:
  1. Sign into the eLearning platform Easy MachineKnitting.
  2. Navigate to My Account, then choose “My Profile” in the top menu.
  3. On your profile page click on Settings.
  4. Here you can change your e-mail address and your password in the menu item “General“.
  5. Enter your current password.
  1. Enter your new e-mail address into the corresponding field.
  2. To complete, click on the button “Save Changes
How to change my password?2023-10-09T16:50:49+02:00
You can easily change your password from your account.
To do so, proceed as follows:
  1. Sign into the eLearning platform Easy MachineKnitting.
  2. Navigate to My Account“, then choose My Profile” in the top menu item.
  3. On your profile age click on Settings.
  4. Here you can change your e-mail address as well as your password in the first column “General.
  5. Enter your current password.
  6. Now click the button „Generate Password“.
  1. A strong password will be generated. You can change it as you like We recommend a strong password. If you enter a weak password, you must confirm it by checking the box.
  2. To complete, click on the button “Save Changes“.
PDF file: How to open?2024-01-11T10:21:00+01:00

To open PDF files, you need a PDF reader. You can download the free Adobe Acrobat Reader from the following link: https://get.adobe.com/de/reader/.

What payment methods are there?2024-01-11T10:21:08+01:00
ZIP file: What exactly is this?2024-01-11T10:21:14+01:00

The ZIP file format is a format for lossless compressed files. It allows to package multiple related files into one file, with low memory consumption.

How to open or unpack a ZIP file in Windows?

In File Explorer, select the ZIP file that you want to open or unzip.

Now you have two options:

  1. Double-click the ZIP file. The archive will open. You will see all the compressed files. If you copy the desired file to any location on your computer, the files will be unpacked from the archive immediately.
  2. Right-click on the ZIP file, a context menu will open. Select the command “Extract All” here. In the window that appears now, you can select the path, i.e. the desired location for the files on your computer.
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